FAQ's

  • Holiday Packages
  • Rail
  • Hotels
  • More FAQ's
  • Does Swisstours offer tours for independent travellers and families?

    Yes, at Swisstours we offer customized tours based on rail travel for all individual travellers and families desiring to explore the destination on their own. Our tours provide flexibility of time and your own preference of travel dates.

    Does Swisstours offer group tours?

    Yes Swisstours also offers group tours with fixed departures and fixed itineraries to Switzerland and France.

    How do I book a tour with Swisstours ?
    • From the list of tours on the holiday page you can select the package of your choice.
    • You can view all the details and rates of each tour before you make the final request.
    • Add all your requirements, family size and date of travel in the request form.
    • Once you submit your request, you will receive a confirmation email of your request immediately.
    • Our team will contact you soon after we receive your request. Alternatively you may call us to discuss and have your holiday customized as per your convenience.
  • How long in advance do I need to book a tour ?

    Best is to book as soon as your planning allows. Theoretically you can book as close as 7 working days prior to your departure date, although there are times when the hotels are more likely to be booked out than at other times (e.g. during high season, a fair or at Christmas time).

  • How can I pay for the tours ?

    You can pay online on our website when you book the tour with a debit or credit card (VISA, MasterCard) or net banking. Or you can contact our office and pay for the tour by bank transfer or a pay order.

    What is the meaning of twin sharing ?

    Twin sharing means two adults sharing one room with two separate beds.

  • What is the meaning of triple room ?

    Triple room is allotted when 3 adults share one room together. Mainly, a family of 2 adults and 1 child or 3 adults prefers this type of room. The size of the room is usually same as that of a twin room and the third bed is often a roll-away mattress.

    Is it possible to make changes or add more nights to the tours?

    Yes, up to a certain point this is possible in a customised tour, please contact us if you are interested in adding more nights or adjusting a tour. However this is not an option with a group tour.

  • Can I combine one Switzerland tour with another European country?

    Yes, with Switzerland being well connected to many neighbouring countries, one can surely combine our packages with stay in other countries. Our specialist will be more than happy to customize the extended tour for you.

  • Does Swisstours offer tours for independent travellers and families?

    Yes, at Swisstours we offer customized tours based on rail travel for all individual travellers and families desiring to explore the destination on their own. Our tours provide flexibility of time and your own preference of travel dates.

  • Does Swisstours offer group tours?

    Swisstours specialises in customized holidays for FIT Travellers. We do not operate group tours.

  • How do I book a tour with Swisstours ?
    • You can book the tour by clicking on the holidays tab on the home page. From the list of tours on the holiday page you can select the package of your choice.
    • Then there is a step-by-step booking procedure which allows you to view details and rates of each tour before you make the final booking. After selection of the tour and submission of your details you will be directed to the 3D payment page where you can make payment by debit/credit card/net banking.
    • Once you make the payment you will receive a confirmation email of your request immediately.
    • Your booking confirmation email will be sent to you within 72 hours after you book the tour.
    • We will send you (by email) the vouchers for the hotels booked, the sightseeing tours, mountain excursions and all other services described on the "inclusions" page of the package booked. All train tickets we cannot e-mail to you will be couriered to your residence or deposited at Zurich/ Geneva airport or the reception of the hotel where you spend the first night along the tour.
  • How long in advance do I need to book a tour ?

    Best is to book as soon as your planning allows. Theoretically you can book as close as 7 working days prior to your departure date, although there are times when the hotels are more likely to be booked out than at other times (e.g. during high season, a fair or at Christmas time).

  • How can I pay for the tours ?

    You can pay online on our website when you book the tour with a debit or credit card (VISA, MasterCard) or net banking. Or you can contact our office and pay for the tour by bank transfer or a pay order.

  • Do I pay for the tour at once ?

    Yes, when you book a tour on our site you will be directed to the payment page where you must swipe your card for the entire amount of the tour. However if you do wish to make part payments you can contact us for further details on the same.

  • When will I receive a booking confirmation ?

    You will receive a confirmation email of your request immediately and your booking confirmation within 72 hours after you booked the tour.

  • Where do I get the vouchers ?

    The vouchers will be sent to you by e-mail (pdf-file). Everything which cannot be sent to you by e-mail will be either couriered to you at your residence address or deposited at Zurich/ Geneva airport or the reception of the hotel where you spend the first night along the tour.

  • What kind of documents will I receive ?

    You will receive a confirmation email of your request immediately and your booking confirmation within 72 hours after you booked the tour. We will send you (by email) the vouchers for the hotels booked, the sightseeing tours, mountain excursions and all other services described on the “inclusions” page of the package booked. All train tickets we cannot e-mail to you will be couriered to your residence or deposited at Zurich / Geneva airport or the reception of the hotel where you spend the first night along the tour.

  • Will there be any tour manager on the tour ?

    Guidance as to how to go about the tour will be provided by our Swiss specialists before the tour. However on the tour there would be no guide or escort.

  • What kind of accommodation is offered with the packages ?

    Our packages include accommodation at centrally located 3 or 4 star category hotels as per your selection.

  • Does the tour include all meals ?

    On all the tours only breakfast at the hotel is included. Lunch and dinners have to be arranged on own. We do provide assistance with details on restaurants (Indian or local cuisine) in each city included in the package booked.

  • What is the meaning of twin sharing ?

    Twin sharing means two adults sharing one room with two separate beds.

  • What is the meaning of triple room ?

    Triple room is allotted when 3 adults share one room together. Mainly, a family of 2 adults and 1 child or 3 adults prefers this type of room. The size of the room is usually same as that of a twin room and the third bed is often a roll-away mattress.

  • Can 2 adults and 2 children be accommodated in the same room ?

    If Guest’s family is of four, then s/he is given 2 rooms at most of the destinations in Europe. As per the safety norms, 4 Guests are not allowed in one hotel room. If there are 2 children below 16 years of age, then you can select the price per child in the “Child in double room on own” category on the rates page.

  • How do I travel from one city to the next?

    Our tours are designed using train travel, that’s why the hotels are all located close to the cities main stations.

  • Is it possible to make changes or add more nights to the tours?

    Yes, up to a certain point this is possible, please contact us if you are interested in adding more nights or adjusting a tour.

  • Can I combine one Switzerland tour with another European country?

    Yes, with Switzerland being well connected to many neighbouring countries, one can surely combine our packages with stay in other countries. Our specialist will be more than happy to customize the extended tour for you.

Swiss Travel Pass

  • What is a Swiss Travel Pass?

    A Swiss Travel Pass is a travel pass for Switzerland which enables you to travel free of charge in the Swiss public transport services for periods ranging from 3 days to one month in 41 cities.

  • Where can I use my Swiss Travel Pass?

    You can use your Swiss Travel Pass in the whole Swiss Travel System: in all trains, Post buses, ships, buses and even trams.

  • How do I book the Swiss Travel Pass online with Swisstours?
    • You can book your pass on www.swisstours.com by clicking on the Swiss Travel Pass tab on the home page.
    • From the list of passes you can select the Swiss Travel Pass that suits your travel requirements in terms of number of days, 1st or 2nd class and consecutive or flexi days’ pass.
    • If you need help selecting the most appropriate pass you can contact our specialists or write to us at contact@swisstours.com
    • Thereafter there is a step-by-step booking procedure which allows you to view rates, select total number of passengers and see your total payable amount before you make the final booking.
    • After selection of the pass and submission of your details (name, passport number, courier address, date of travel etc.) you will be directed to the payment page where you can make payment by debit/credit card.
    • Once you have made the payment, you will immediately receive a confirmation email from us.
    • Your Swiss Travel Pass will be couriered to your mentioned postal address within 3-7 working days.
  • How can I validate my Swiss Travel Pass?

    Effective 1st September 2015, the Swiss Travel Pass is a pre validated & closed dated pass.

    The traveller will need to provide their first day of use of the pass while making the booking. This date will be printed on the pass.

    Travellers must carry a valid passport in order to travel with this rail pass.

  • What is an adult pass?

    An adult Swiss travel pass is valid for a person travelling independently in Switzerland.

  • What is a youth pass?

    A youth Swiss travel pass is valid for any traveller who is under 26 years of age.

  • Are there family passes?

    The Swiss travel system offers the Swiss family card. This card provides free travel for children under 16 years when travelling with atleast one parent.

  • What is the difference between a Consecutive-day pass and a Flexi pass?

    A consecutive-day pass provides unlimited rail travel on all days for the chosen duration of the pass. This pass is preferred by those who wish to travel every day during their stay in Switzerland. A flexi pass is valid for a specific number of days which can be used consecutively or non-consecutively within a longer period. This pass is preferred by those who wish to travel only on certain days during their stay in Switzerland.

  • Till what age can children travel free on the Swiss transport system?

    Children under 16 years of age accompanied by at least one parent can travel free on the Swiss travel system. Children travelling without parents can still avail of a 50% discount on the Swiss travel pass.

  • Is reservation on trains compulsory if I have a Swiss Travel Pass?

    Swiss Travel Pass is valid on trains operated by SBB (Schweizerische BundesBahn), the national railway company of Switzerland. For domestic trains operated in Switzerland, seat reservations are not required. Exceptions are the special scenic trains such as Bernina Express, Glacier Express, Golden Pass and Wilhelm Tell Express. For these trains, a supplement and/or seat reservation is required for Swiss Travel Pass holders.

  • What is the cancellation charge if I am unable to use my Swiss Travel Pass?
    • 15% cancellation charge applies to totally unused passes cancelled 3 working days prior to the first date of validity on the pass.
    • Once the pass has been cancelled the passenger will not be able to use it.
    • After the first day of validity the pass is non-refundable.
    • If the passenger is already in Switzerland then the pass must be stamped as unused prior to the first day of validity and then returned to the point of purchase.
  • Can Mountain excursions be bought along with the Swiss Travel Pass?

    Yes, you can surely buy the mountain excursions online with the Swiss Travel Pass and benefit from upto 50% discounted rates. Once you have purchased your Swiss Travel Pass you can add the desired mountain excursions to your shopping cart and pay for all services at one go.

Eurail Pass

  • What is a Eurail Pass?

    A Eurail Pass is a single travel document that allows you to travel by train in one or more European countries. With a Eurail Pass, you can explore up to 28 countries, without having to buy point-to-point tickets.

  • What are the various types of Passes available under the Eurail umbrella?

    • Youth Pass - Travelers aged 12 to 27 can order a Youth Pass, saving 20% off standard Adult Pass prices.
    • Saver Pass - Adults traveling in a group of 2 to 5 people can travel on a single Saver Pass at a 15% discount per person.
    • Family Pass - Up to two children (aged 0 to 11) can travel for free with a single adult.

  • What is the difference between 1st and 2nd class?

      The difference between 1st and 2nd class rail travel is the level of comfort and the facilities provided. Most European trains have both 1st and 2nd class cars, but there are also trains without class distinction. A 1st class Eurail Pass is more expensive than a 2nd class Eurail Pass. Seats are usually larger and more comfortable, and there is more legroom in 1st class cars than in 2nd class. There is also greater luggage space. 1st class cars are almost always less crowded than 2nd class. On certain high-speed trains, 1st class travellers may receive the following:
    • Complimentary drink and snack
    • Free newspaper
    • WiFi internet connection
    • Power sockets
    Classes are indicated with large numbers '1' and '2' on the outside of the train, as well as inside the cars. Some smaller regional trains may not have a class distinction. A 1st class Eurail Pass also entitles you to travel in 2nd class cars.

  • Is there a Eurail Pass for Great Britain?

    No, Eurail Passes aren't valid for train travel in Great Britain (England, Wales, and Scotland). The Eurail Global Pass and the Eurail Ireland Pass are valid in Northern Ireland as well as the Republic of Ireland. A Eurail Select Pass can also include Ireland. If you have a Eurail Global Pass or a Eurail Pass valid in the Benelux (Belgium, Netherlands and Luxembourg), France or Ireland, discounts are available on certain ferry crossings to and from Great Britain. Your Eurail Pass also covers you for travel on high-speed Eurostar trains between London and Paris/Brussels, however the appropriate seat reservation must be bought to board any Eurostar.

  • Is there a Eurail Switzerland Pass?

    No, Switzerland is not available as a One Country Pass. However, Eurail does offer various train passes which combine Switzerland with 1 or more other country. The following Eurail Passes include access to the Swiss rail network:

    • Global Pass (Switzerland and 27 other European countries)
    • Select Pass (Switzerland and 1, 2, or 3 other bordering countries)

  • What is a travel day?

    A travel day is a 24 hour period within which you can travel on trains with your Eurail Pass. It lasts from 12:00 a.m. (midnight) to 11:59 p.m. on the same calendar day. On each travel day, you have access to the train networks where your Eurail Pass is valid.
    The 7 p.m. rule
    The 7 p.m. rule allows you to count only 1 travel day instead of 2 when traveling overnight. This is how it works: if you travel on a train (or multiple trains) that departs after 7 p.m. (19:00) and arrives at its final stop after 4 a.m. (04:00), you only need to enter the arrival date in the travel calendar, even if you leave the train before 4 a.m. This way you get 5 hours of travel for free. This is known as the 7 p.m. rule. The ÖBB Nightjet between Rome and Munich/Vienna, leaving at 18:58, is also included in the 7 p.m. rule.
    Here’s a simple example...
    Say that your night train departs on a Monday at 19:15 and arrives at its final destination Tuesday at 10:00. You leave the train at 03:00 on Tuesday morning. In this case, you only need to use one travel day – the day of your arrival. You can continue using your Eurail Pass until the end of that travel day (in this case Tuesday, 23:59).

  • How many travel days do I need?

    On average, it won't take you more than 1 travel day to go from one European city to the next. For instance, you can use 1 travel day to get from Berlin to Paris and another travel day to go from Paris to Madrid.

  • What is a continuous pass?

    The continuous pass allows you to travel by train every day during the period your pass is valid. Example: if you have a Global Pass - 22 days continuous and your pass is valid from September 1 to September 22, you can travel by train on each of these days, if you want to. A continuous pass lets you travel by train on every single day that your pass is valid, but of course you don't have to spend every single day traveling by train. This pass gives you the freedom of train travel whenever you want and is the best way to see the most of Europe.The Eurail Global Pass is available as a continuous pass with 15 days, 22 days, 1 month, 2 months, or 3 months of train travel.

  • What does 3, 4, 5, or 8 days within 1 month mean?

    A pass with a validity of 3, 4, 5 or 8 days within 1 month means that you're free to choose any 3, 4, 5 or 8 travel days within the overall validity period of 1 month. These travel days are flexible, so you can decide on the go when you use them. Choose the pass with the number of travel days that best fits your travel plans. Example:You are planning to travel in Italy and visit Rome, Florence, and Venice. You don't need 8 travel days for this trip, because all of these cities can be reached in a day. So instead, you buy a 3 days within 1 month pass, which is cheaper and suits your trip better.

  • What does 10 or 15 days within 2 months mean?

    A Eurail Pass with a validity of 10 or 15 days within 2 months means that you're free to choose any 10 or 15 travel days within the overall validity period of 2 months. These travel days are flexible, so you can decide on the go when you use them. Choose the Eurail Pass with the number of travel days that best fits your travel plans.

  • What does 1 month continuous mean?

    A pass with a validity of 1 month continuous allows you to travel by train daily in a period of 1 calendar month. You can choose to travel every single day in this period, but you don't have to - it's completely up to you. For example: if you activate your pass on July 10, you are free to travel by train daily from July 10 up to and including August 9.

  • Do I have to travel every day with a continuous pass?

    No, with a 15 days continuous pass (and any other continuous pass), you don't have to travel every day. However, you have the freedom to travel on each day during the overall validity period of your pass. Example: if you activate your 15 days continuous pass on July 1, you can travel by train as much as you want from July 1 up to and including July 15.

  • How long exactly is a 1 month pass valid?

    A Global Pass - 1 month continuous is valid for train travel on each day during 1 month. The number of travel days you have depends on the length of the month in which you start using your pass.July has 31 days, so the pass is also valid for 31 days. February has 28 days and a pass is therefore valid for 28 days. Here are some examples:

    • First travel day July 1: Pass is valid from July 1 up to and including July 31.
    • First travel day July 12: Pass is valid from July 12 up to and including August 11.
    • First travel day February 1: Pass is valid from February 1 up to and including February 28 (or February 29 in a leap year).
    • First travel day is February 15: Pass is valid from February 15, up to and including March 14.

German Rail Pass

  • How do I activate my German Rail Pass?

    Your German Rail Pass must be activated before you start using it. This must be done within 11 months of the issuing date. German Rail Passes must be activated by a railway official, who will enter the first and last day of validity on the pass. You can go to a DB ticket office to have your pass validated before you board your first train. If you arrive in Germany on a train from abroad, a ticket inspector on the train can also validate your pass. You cannot enter the first and last day of validity on your pass yourself.

  • What is a Travel day?

    You can buy a pass with either 3, 4, 5, 6, 7 or 10 travel days. A travel day lasts for 24 hours, from 12 midnight on one day to 12 midnight of the following day. On each travel day you can take as many trains as you want. The travel days can be used within a 1 month period. An exception is the 7 p.m. rule. If you board a direct night train that departs after 7 p.m. and arrives after 4 a.m. the next day, then only the day of arrival is counted as a travel day. On your German Rail Pass, you should write the day of arrival on the pass prior to boarding the night train. The day of arrival will then be counted as your travel day and the day of departure is not counted. The 7 p.m. rule only applies after the activation date of your pass. For example, if your German Rail pass is activated from August 6, you cannot use the 7 p.m. rule on the evening of August 5.

  • What extra Bonuses does one get with the German Rail Pass?

    The German Rail Pass entitles you to several extra bonuses. You can get discounts on boat trips, touristic bus and rail routes, and some international trains. To take advantage of these bonuses, show your German Rail Pass at the local ticket offices.

  • What is the German Twin Rail Pass?

    When two people travel together they are entitled to a 50% discount on the second pass they buy with the German Rail Twin Pass. A great option for couples! Please note: two travellers share one German Rail Twin Pass, so they need to travel together. The names of both travellers will be printed on the pass. The German Rail Twin Pass is available in first or second class. A 1st class pass can be used in 2nd class too.
    Here are some examples of pass combinations:

    • Traveling with 3 adults? Buy a German Rail Twin Pass + an adult German Rail Pass.
    • Traveling with 4 adults? Buy two German Rail Twin Passes.
    • Traveling with 2 adults and 2 children? Buy a German Rail Twin Pass + 2 child German Rail Passes.

  • Is my German Rail Pass transferable?

    A German Rail Pass is issued on identity and cannot to be used by any other person. Your name, country of residence and passport number should be filled in on the pass.

Swiss Travel Pass

  • What is a Swiss Travel Pass?

    The Swiss Travel Pass is your all-in-one ticket to travel by rail, road and waterway throughout the whole of Switzerland. And it includes many bonus benefits.

  • How do I book the Swiss Travel Pass online with Swisstours?
    • You can book your pass on www.swisstours.com by clicking on the Swiss Travel Pass tab on the home page.
    • Select the Swiss travel pass that suits your travel requirements in terms of number of days and class of travel (1st or 2nd class).
    • Then there is a step-by-step booking procedure which allows you to view rates, select total number of passengers and see your total payable amount before you make the final booking.
    • After selection of the pass you must submit your details (name as per passport, date of birth, passport number and start date of travel).
    • The E – Swiss Travel Pass is a pre validated & closed dated pass, therefore please enter your start date of travel correctly.
    • You will now be directed to the 3D secured payment page where you can pay by debit/credit card.
    • Once you have made the payment, you will immediately receive a confirmation email from us.
    • Your E – Swiss travel pass will be emailed to your mentioned Email ID within 3 working days.
    • You must carry a print out of the e- pass with you at all times while travelling in Switzerland.
    • If you need help selecting the most appropriate pass you can contact our specialists or write to us at contact@swisstours.com
  • Do I need to validate my E - Swiss travel pass?
    • The E Swiss Travel Pass is a pre - validated at the time of issuance.
    • The dates if travel are also pre - entered on the pass.
    • You don’t have to validate the E - Swiss travel pass in Switzerland.
    • Travellers must carry a valid passport in order to travel with this pass.
  • What is an adult pass?

    An adult Swiss travel pass is valid for a person travelling independently in Switzerland.

  • What is a youth pass?

    A youth Swiss travel pass is valid for any traveller who is under 26 years of age.

  • Are there family passes?

    The Swiss travel system offers the Swiss family card. This card provides free travel for children under 16 years when travelling with atleast one parent.

  • What is the difference between a Consecutive-day pass and a Flexi pass?

    A consecutive-day pass provides unlimited rail travel on all days for the chosen duration of the pass. This pass is preferred by those who wish to travel every day during their stay in Switzerland. A flexi pass is valid for a specific number of days which can be used consecutively or non-consecutively within a longer period. This pass is preferred by those who wish to travel only on certain days during their stay in Switzerland.

  • Till what age can children travel free on the Swiss transport system?

    Children under 16 years of age accompanied by at least one parent can travel free on the Swiss travel system. Children travelling without parents can still avail of a 50% discount on the Swiss travel pass.

  • Is reservation on trains compulsory if I have a Swiss Travel Pass?

    Swiss Travel Pass is valid on trains operated by SBB (Schweizerische BundesBahn), the national railway company of Switzerland. For domestic trains operated in Switzerland, seat reservations are not required. Exceptions are the special scenic trains such as Bernina Express, Glacier Express, Golden Pass and Wilhelm Tell Express. For these trains, a supplement and/or seat reservation is required for Swiss Travel Pass holders.

  • What is the cancellation charge if I am unable to use my Swiss Travel Pass?
    • 15% cancellation charge applies to totally unused passes cancelled 3 working days prior to the start date of travel.
    • Once the pass has been cancelled the passenger will not be able to use it.
    • Passes cannot be cancelled after the start date that appears on the pass.
  • Can Mountain excursions be bought along with the Swiss Travel Pass?

    Yes, you can surely buy mountain excursions online. Once you have purchased your Swiss Travel Pass you can add the desired mountain excursions to your shopping cart and pay for all services at one go.

  • What is hotel categories are offered by Swisstours?

    We offer various different categories of hotels from 2 to 5 star and luxury hotels worldwide.

  • How to book a hotel with Swisstours?
    • You can search for hotels at your desired destination from the search engine on the home page.
    • Swisstours offers variety of hotel choices. You can search by name or category and select the hotel of your choice.
    • The prices are reflected on the right hand side of each hotel displayed.
    • Once you have selected the hotel and entered your details, you will be directed to the payment page where you can make payment by debit/credit card.
    • Once you have made the payment, you will be able to see the booking details and print your voucher.
    • You will also receive the voucher & a confirmation email from us.
    • You must present the same voucher at the hotel reception.
  • What is the meaning of twin sharing?

    Twin sharing means two adults sharing one room with two separate beds.

  • What is the meaning of triple room?

    Triple room is allotted when 3 adults share one room together. Mainly, a family of 2 adults and 1 child or 3 adults prefers this type of room. The size of the room is same as that of a twin room and the third bed is often a roll-away mattress.

  • What is the meaning of a quadruple room?

    Quadruple room is allotted when 4 people want to share the same room. In most hotels this type of room are very few and are subject to availability.

  • What is a family room?

    Family room is similar to a Quadruple room except that it can accommodate only 2 adults and 2 children below 12 yrs of age. Again such room types are few and their availability depends on the low or high season.

  • How can I cancel the hotel room booked?

    If you wish to cancel your hotel booking, you must contact us or write to us at contact@swisstours.com

General Questions

  • Why should I book a tour with Swisstours?

    Swisstours - established in the year 1997 is a registered leisure brand of Airline Marketing Services India Private Limited which is 100% subsidiary of Swiss International Air Lines, Switzerland. With more than a decade of experience in the European travel Market, we specialize in offering services and products that include rail passes , air tickets, hotels, apartments, sightseeing excursions, packages, wellness options and tailor made itineraries within the specific countries. Our strength is our well travelled friendly and professional personnel who with their expertise ensure that our clients have the most memorable experience.

  • What is the best travel time to Switzerland?
    • The best time to visit Switzerland for sightseeing and to experience the scenic beauty is the summer season (May to September) as the mountain passes are open and you can see the most picturesque and panoramic views at this time of the year.
    • If you are into adventure sports then the ideal time to visit Switzerland is during the winter which starts from late December and goes on to March.
  • Is language a problem in Switzerland?

    Switzerland is a very tourist friendly country and English is well spoken at all tourist places. So you would not have a problem with language in Switzerland.

  • Is it safe to pay on your site?

    Yes it is absolutely safe to pay on our site. When you are about to make the payment you are transferred to a secure site of our bank.

    We take utmost care to store such sensitive data and use advanced encryption techniques to keep such details safe.

Visas & Insurance

  • Is a Visa required for travel to Europe?

    Yes, A Schengen visa is required for travel to any country in Europe that is a part of the European Union.

  • If Guest does not have a passport, then will Swisstours assist in issuing a new Passport?

    If a Guest does not have a passport then s/he is required to apply for it online (www.passportindia.gov.in – Indian national). Swisstours does not assist in getting a passport.

  • What is the Visa required for European Countries & how can a Guest obtain the Visa?

    VISA means Visitors Intending to Stay Abroad. For travel to all countries that are part of the European Union a Schegen Visa is required. There are a few formalities involved and for some countries, guest is required to go for a personal interview. The visa fees are additional and are not included in the tour price.

  • What is the probability of getting visa when we book through Swisstours?

    We are Visa facilitator and we will guide and assist guests for filing the visa application. But Visa is granted at the sole discretion of the consulate/ embassy. We do not give any assurance or guarantee of Visa to any Guest as it is beyond our control.

  • How long does a Schengen visa processing take?

    Schengen visa procedure varies from country to country. An average of 7-14 working days is required for processing visa to Switzerland, France , Germany & Austria.

  • If Guest’s visa is rejected and s/he is forced to cancel the tour, then does s/he get a refund?

    Tour price is refunded to the Guest after deducting visa application fees and cancellation charges, if any.

  • Is Guest required to take overseas travel insurance?

    Insurance is recommended for protection from any risks like loss, damage, accident or injury to life etc. on tour and it is required for procuring the Schengen Visa. It is not included in the tour price and will vary as per the age and destination.

Foreign Exchange

  • How much foreign exchange can Guest carry on tour?

    As per RBI rules and circulars, the Basic Travel Quota (BTQ) per financial year is US$ 10000 or equivalent per person (maximum Cash upto 3000 USD and 7000 USD by Travellers cheque) for leisure traveller and US$ 25000 for business traveller.

  • Is the Guest required to carry multiple currencies depending upon countries they are going to visit during the tour?

    If the local currency of the country you are visiting is easily available in India, you can carry it on your tour. But, Euro and USD are globally accepted currencies and can be easily exchanged in any part of the world.