Eurail Global Pass

If the details on your mobile Pass are incorrect or outdated and you can’t change it yourself, please get in touch with our staff. If your Pass has not been activated yet, we will be able to change the information for you (Not applicable for Non-refundable / promotional passes) only if it is informed to us prior to your travel. Once activated passes become fully non refundable.

Name, country of residence, and passport number should be as per your valid passport details.

You need to pay a fee to use a couchette or sleeper with your pass, the fee is usually per bed, not per compartment. If you have a flexi-type pass, an overnight train only uses one day on your pass, the day of departure.

A Mobile Pass is an electronic pass that can be loaded on your cell phone with the Rail Planner App. It is mandatory to download the Rail Planner App in order add / view / validate your Eurail Pass. While on tour, you would also need an internet connection once every three days (to keep the app updated and ensure the pass is active).

First and foremost you will have to download the Rail Planner App. Once you open the app, add the pass to the app by entering your surname and pass number (mentioned in your confirmation email). You should then be able to see your Eurail Pass in “My Pass”. If you have a child pass, you will have to load the Child pass too on the device. Next, you will have to choose or create trips to keep track of the journeys you will be taking. Finally, you will have to activate your Mobile pass. This has to be done before you start your journey, by adding your passport number and the first date of travel. Your pass will be valid for travel from the chosen date only, for the validity period chosen at the time of booking.

If your dates are fixed, validate your pass during the course of adding it to the app. If you’re not sure of your travel dates, you can activate it anytime later. You have upto 11 months from the date of purchase, to activate your pass. Please note that validating a Eurail pass is compulsory before boarding the first journey.

The ticket inspector will scan the barcode on the Eurail Pass and check whether the train you are traveling on is added as a journey to the pass. In order to do this, in your App, go to “My Pass” and then click on “Show ticket”. The inspector can even ask for your passport to see if it matches with the Eurail Pass.

Adding a journey means adding the sectors that you will be travelling on, using the Eurail Pass. Every journey you add to your pass, gives you a valid ticket. This ticket then needs to be shown to the ticket inspector while on board. Please note, adding a journey does not mean or entitle a seat reservation.

Yes, you can change or cancel the first travel day any time before the start of the date (00:00 hours). Once the travel day has started, you cannot cancel or modify it. Please keep in mind that some countries follow CET (Central Europe Time) time, so there could be a difference in the start and end time of a travel day, compared to your local time.