1. Introduction
Welcome to SWISStours.
SWISStours is a global travel technology and tourism company specializing in rail travel, accommodation, sightseeing, holiday experiences, destination services, and related travel solutions across Europe and other international destinations. SWISStours is a wholly owned subsidiary of Swiss International Air Lines Ltd.
SWISStours operates globally and serves customers, travel partners, travel advisors, corporations, and businesses through its digital platforms, travel services, technology solutions, and partner network.
These Terms and Conditions ("Terms") govern your access to and use of the SWISStours websites, applications, booking platforms, customer support channels, products, and services (collectively, the "Services").
By accessing, browsing, registering on, or making a booking through SWISStours, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy, Cookie Policy, booking conditions, supplier terms, and any additional conditions applicable to specific products or services.
If you do not agree with these Terms, you must discontinue use of the Services immediately.
2. Acceptance of Terms
Use of the Services constitutes acceptance of these Terms.
SWISStours reserves the right to amend, modify, update, or replace these Terms at any time. Updated Terms shall become effective upon publication on the website unless otherwise stated.
Continued use of the Services following any update constitutes acceptance of the revised Terms.
3. Eligibility
By using the Services, you confirm that:
- • You have the legal capacity to enter into binding agreements.
- • All information provided by you is true, accurate, current, and complete.
- • You will use the Services only for lawful purposes.
- • You are authorized to make bookings on behalf of all travellers included in the reservation.
SWISStours reserves the right to refuse access to the Services where eligibility requirements are not met.
4. User Accounts and Security
Users may be required to create an account to access certain Services.
You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.
You agree to notify SWISStours immediately of any unauthorized use of your account or any security breach.
SWISStours shall not be liable for losses arising from unauthorized use of your account resulting from your failure to safeguard account credentials.
5. Booking Services
SWISStours acts as an intermediary, booking platform, distributor, reseller, facilitator, or technology provider for travel products and services offered by independent suppliers including airlines, rail operators, hotels, sightseeing providers, transportation companies, insurance providers, destination partners, and other travel suppliers.
All bookings are subject to:
- • Availability.
- • Supplier confirmation.
- • Payment authorization.
- • Applicable supplier terms and conditions.
A booking is not confirmed until payment has been received and a confirmation has been issued by SWISStours or the relevant supplier.
SWISStours reserves the right to decline, cancel, suspend, or restrict any booking where fraud, misuse, sanctions compliance concerns, payment irregularities, regulatory requirements, or operational issues arise.
6. Pricing and Payments
Prices displayed on the Services are subject to availability and may change without notice until a booking is confirmed.
Prices may include taxes, fees, surcharges, service charges, or supplier-imposed charges as applicable at the time of booking.
SWISStours reserves the right to correct pricing errors, technical inaccuracies, currency conversion discrepancies, or system errors.
Payments must be made using approved payment methods.
Failure to make payment within specified deadlines may result in cancellation of the booking.
7. Travel Documents and Entry Requirements
Travellers are solely responsible for obtaining and carrying:
- • Valid passports.
- • Visas.
- • Entry permits.
- • Health certificates.
- • Vaccination documentation.
- • Travel insurance.
- • Any other documentation required by destination, transit, or departure authorities.
SWISStours shall not be responsible for denied boarding, denied entry, deportation, missed travel arrangements, or losses resulting from inadequate travel documentation.
8. Supplier Terms and Conditions
Travel products and services are provided by independent suppliers.
Additional supplier terms, fare rules, conditions of carriage, cancellation policies, refund rules, and operational procedures may apply.
In the event of any conflict between supplier-specific requirements and customer expectations, supplier rules shall prevail to the extent permitted by law.
SWISStours is not responsible for changes made by suppliers after booking confirmation.
9. Cancellations, Changes and Refunds
Cancellation, amendment, and refund requests are subject to:
- • Supplier rules.
- • Fare conditions.
- • Booking restrictions.
- • Administrative fees.
- • Applicable taxes and charges.
Refund processing times may vary depending on suppliers, payment providers, and financial institutions.
Certain bookings may be non-refundable or partially refundable.
SWISStours reserves the right to deduct applicable service fees, supplier charges, and administrative costs from any refund.
10. Force Majeure
SWISStours shall not be liable for failure or delay in performing any obligation arising from events beyond its reasonable control.
Such events include, without limitation:
- • Natural disasters.
- • Severe weather.
- • Floods.
- • Earthquakes.
- • Volcanic activity.
- • Fire.
- • Pandemic or epidemic outbreaks.
- • Government restrictions.
- • Border closures.
- • Political instability.
- • Civil unrest.
- • Terrorism.
- • War.
- • Labour disputes.
- • Transportation disruptions.
- • Power failures.
- • Telecommunications failures.
- • Cybersecurity incidents.
- • Supplier insolvency.
In such circumstances, SWISStours may modify, suspend, cancel, or reschedule services without liability.
11. Website Use and Acceptable Conduct
Users agree not to:
- • Use the Services for unlawful purposes.
- • Interfere with website operations.
- • Introduce viruses or malicious code.
- • Attempt unauthorized access to systems.
- • Reverse engineer software.
- • Scrape, harvest, or extract data.
- • Misrepresent identity.
- • Submit fraudulent bookings.
- • Infringe intellectual property rights.
SWISStours may suspend access where misuse is suspected.
12. Communication Services
SWISStours may provide email, live chat, messaging, social media, chatbot, and customer support services.
Users agree not to submit content that is unlawful, abusive, defamatory, threatening, misleading, infringing, obscene, or harmful.
SWISStours reserves the right to remove content and restrict access where necessary.
13. Privacy and Data Protection
Use of the Services is subject to the SWISStours Privacy Policy and Cookie Policy.
By using the Services, users consent to the collection, processing, transfer, storage, and use of personal information in accordance with those policies.
14. Intellectual Property Rights
All content, technology, software, trademarks, service marks, trade names, domain names, logos, branding elements, designs, graphics, text, photographs, videos, databases, booking engines, pricing systems, itineraries, travel content, source code, applications, digital assets, and other intellectual property displayed on or made available through the Services are owned by, licensed to, or controlled by SWISStours.
This includes intellectual property associated with:
- • SWISStours
- • Tourfox
- • VisitSwitzerland
- • SwitzerlandRailways
and any related domains, websites, booking technologies, databases, software applications, travel information, marketing materials, digital platforms, and proprietary business systems.
Unauthorized use is strictly prohibited.
15. Third-Party Websites and Services
The Services may contain links to third-party websites and services.
SWISStours does not control or endorse such websites and accepts no responsibility for their content, privacy practices, or services.
Users access third-party services at their own risk.
16. Disclaimer of Warranties
The Services are provided on an "as available" and "as is" basis.
To the maximum extent permitted by law, SWISStours disclaims all warranties, representations, and guarantees, whether express or implied, regarding availability, accuracy, reliability, performance, merchantability, fitness for a particular purpose, or non-infringement.
17. Limitation of Liability
To the maximum extent permitted by applicable law, SWISStours shall not be liable for:
- • Indirect losses.
- • Consequential losses.
- • Incidental damages.
- • Special damages.
- • Loss of profits.
- • Loss of business.
- • Loss of goodwill.
- • Loss of data.
- • Missed connections.
- • Travel disruptions caused by suppliers.
SWISStours' total aggregate liability arising from any booking or service shall not exceed the amount paid by the customer for the specific booking giving rise to the claim.
18. Indemnification
Users agree to indemnify, defend, and hold harmless SWISStours, its affiliates, directors, officers, employees, agents, contractors, and partners from claims, damages, losses, liabilities, costs, and expenses arising from:
- • Breach of these Terms.
- • Violation of applicable laws.
- • Infringement of third-party rights.
- • Misuse of the Services.
19. Suspension and Termination
SWISStours may suspend, restrict, or terminate access to the Services immediately where:
- • Fraud is suspected.
- • Payment obligations are not met.
- • Security concerns arise.
- • Regulatory requirements require action.
- • These Terms are breached.
Termination shall not affect accrued rights or obligations.
20. Notices
Notices may be delivered by:
- • Email.
- • Website publication.
- • Customer account notifications.
- • Other electronic communication methods.
Notices shall be deemed received when transmitted unless proven otherwise.
21. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws applicable to the principal place of business of SWISStours, without regard to conflict of law principles.
Any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or any booking made through SWISStours that cannot be resolved amicably shall be submitted to the courts having jurisdiction over the principal place of business of SWISStours.
Nothing in these Terms shall prevent SWISStours from seeking injunctive, equitable, or protective relief in any competent jurisdiction where necessary to protect its rights, intellectual property, confidential information, business interests, or contractual rights.
22. General Provisions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Failure by SWISStours to enforce any provision shall not constitute a waiver of that provision.
These Terms constitute the entire agreement between the user and SWISStours regarding the Services.
23. Contact Information
For questions regarding these Terms and Conditions, bookings, or Services, please contact:
Email: contact@swisstours.com
SWISStours
A wholly owned subsidiary of Swiss International Air Lines Ltd.
© 2026 SWISStours. All Rights Reserved.
